Shipping

What are the shipping options for my order?

DOMESTIC PARCEL SHIPMENTS ORDERED VIA WEBSITE

Orders weighing less than 150 lbs. per box and that do not exceed 108 inches in length and/or 165 inches in girth per box may be ordered via website & shipped via the following parcel options:

• UPS Ground (1-5 BUSINESS DAYS FROM SHIPPING DATE*)
  * within continental U.S.

DOMESTIC PARCEL SHIPMENTS ORDERED VIA QUOTATION WITH totallybelted.com SALES REP

Orders weighing less than 150 lbs. per box and that do not exceed 108 inches in length and/or 165 inches in girth per box may be ordered via contacting totallybelted.com sales reps & shipped via the following parcel options:

• UPS Ground (1-5 BUSINESS DAYS FROM SHIPPING DATE*)
• USPS Priority Mail (1-3 BUSINESS DAYS FROM SHIPPING DATE*)
• UPS 3-Day Select ® (3 BUSINESS DAYS FROM SHIPPING DATE*)
• UPS Second Day Air ® (2 BUSINESS DAYS FROM SHIPPING DATE*)
• UPS Next Day Air ® (1 BUSINESS DAY FROM SHIPPING DATE*)
• UPS Next Day Air ® Early A.M. ® (1 BUSINESS DAY FROM SHIPPING DATE / WHERE AVAILABLE*)
• UPS Next Day Air ® Saturday Delivery (1 BUSINESS DAY FROM SHIPPING DATE*)
  
  * within continental U.S.

Parcel shipping will display at a lower commercial address rate if a company name is provided in the shipping address and at a higher residential address rate if no company name is provided.  EXTRA CHARGES WILL BE INCURRED FOR ANY ORDER WITH A COMPANY NAME SHIPPED TO A RESIDENTIAL ADDRESS

totallybelted.com reserves the right to substitute shipping carriers as long as delivery time & service level is equivalent to that specified in customer's order.
 

INTERNATIONAL PARCEL SHIPMENTS

Parcel shipments with delivery addresses outside the United States require quotation via a totallybelted.com sales rep.  Shipments can be made via UPS charged collect to customer's UPS account (including shipping & customs/brokerage fees).  Shipments can also be made via USPS -- all customs and duties fees will be payable by customer to local postal service upon delivery.  Please contact us to confirm whether size and weight of shipment conform to your country's requirements via UPS or USPS.
 

TRUCK FREIGHT SHIPMENTS

Orders weighing greater than 150 lbs. or that exceed 108 inches in length and/or 165 inches in girth must be shipped via truck and quoted by totallybelted.com sales reps.  For all truck shipments to Canada and Mexico, customer is required to provide contact information for a customs broker to manage cross-border paperwork and customs/duties.

All truck freight orders are assumed to be delivered to commercial addresses with forklifts (or other suitable equipment) available to unload pallets during customary business hours Monday thru Friday. 

EXTRA CHARGES WILL BE INCURRED FOR ANY ORDER WITH A COMPANY NAME SHIPPED TO A RESIDENTIAL ADDRESS AND/OR TO A LOCATION WITHOUT UNLOADING EQUIPMENT. 

EXTRA CHARGES MAY ALSO BE INCURRED IF NO ONE IS PRESENT TO RECEIVE
SHIPMENT DURING BUSINESS HOURS - IF NECESSARY, PLEASE CONTACT US WITH YOUR AVAILABILITY SO WE CAN ALERT THE FREIGHT CARRIER.

totallybelted.com reserves the right to ship all orders by any suitable carrier that will meet the shipping requirements, whether UPS, Fedex, or any other common carrier or delivery service.
 

Can I ship my order to Alaska, Hawaii, Puerto Rico or other US territories?

• As we may or may not be able to ship items to Alaska, Hawaii, Puerto Rico or other US territories depending on size & weight, please contact us before placing your order to confirm availability and shipping options.
   

Why may "Next Day" deliveries sometimes take longer than 1 or 2 days to arrive?

• Orders sent via "Next Day Air" or "Second Day Air" are delivered to you the next day or second day from the day that they are shipped .  An order may not always ship on the same day it is placed.  Placing your order very late in the day, after the shipping companies have picked up their last shipments, is one factor that can affect shipping time.  Also, some products may take longer to assemble, pack and ship than others.
   
• IF YOU NEED TO KNOW A PRECISE SHIPMENT DATE AND/OR DELIVERY DATE
  FOR YOUR ORDER, PLEASE CONTACT US WITH YOUR ORDER DETAILS BEFORE
  PLACING YOUR ORDER SO WE CAN CONFIRM AVAILABILITY & SHIPPING SCHEDULES 
   

What do I do if my merchandise arrives broken or damaged from the carrier?

• If you receive your order and it is damaged by the delivery company, refuse delivery (if possible) and contact us immediately to report any damages.

Return Policy

For all returns and exchanges, please contact us as soon as possible to make arrangements.

In general, returns can be made only within (7) days of date shipment is received and will incur a 15% restocking fee.  Returns are valid only on stocked items and not on any special order or customized products -- this includes all conveyor belt & conveyor component products (pulleys, idlers, rollers, belt scrapers, etc.), banded & multi-speed v-belts, Polychain timing belts, and all surplus components.  If you have any questions about which products may or may not be returned, please contact us.

All returns require that you obtain a valid RGA number from totallybelted.com within the (7) day period.  The purchaser is responsible for all return shipping costs.  All returns must be accompanied by a copy of the original packing list.

If a product is shipped incorrectly or is damaged, please contact us immediately to obtain a valid RGA number and to review exchange options.